Just Eat has launched a trial using small wheeled robots to deliver food to customers along Bristol’s Gloucester Road. This initiative was anticipated to streamline food delivery services, offering a modern solution to the growing demand for convenience in dining.
However, the situation took a decisive turn when a councillor’s dog was almost run over by one of these delivery robots during the trial. This incident highlighted safety concerns that had not been previously addressed. Moreover, Bristol City Council was not informed about the trial and currently lacks a policy regarding the use of delivery robots, raising questions about regulatory oversight.
The introduction of delivery robots has had immediate effects on local businesses, particularly Kitchen Kings, which reported a significant number of false refund requests made through Just Eat. The owners, Tommie Webb and Will Davies, who opened Kitchen Kings in March 2025, claimed to have refunded over £300 to customers who did receive their food due to these false claims.
Webb expressed frustration, stating, “We are humans, not robots,” emphasizing the challenges faced by businesses in the wake of this technological shift. He further warned that Kitchen Kings may stop delivering completely if the trend of false refund claims continues, stating, “Takeaways can’t survive if people keep scamming free food.”
The impact of these delivery robots extends beyond financial losses. Local businesses are grappling with the implications of technology on their operations and customer interactions. As Webb pointed out, “delivery drivers are just trying to earn a living and shouldn’t be penalised for minor delays,” underscoring the human element often overlooked in discussions about automation.
As the trial progresses, the balance between innovation and safety remains a critical concern for all parties involved. The lack of communication from Just Eat to the Bristol City Council raises further questions about the future of delivery robots in urban settings.
In summary, while Just Eat’s delivery robots aim to enhance convenience in food delivery, the accompanying safety concerns and financial repercussions for local businesses like Kitchen Kings illustrate the complexities of integrating technology into everyday life.
