“I opened a hotel four years ago. It signalled the end of my marriage, I almost lost my mind and it’s quite hard work.”
These words from Alex Polizzi encapsulate the tumultuous journey she has faced since venturing into the hospitality industry. Known as the presenter of The Hotel Inspector, Polizzi’s personal and professional lives have intertwined in ways she never anticipated. Her experience at The Navigator Hotel in Bognor Regis, UK, has become a focal point of her narrative, particularly as the hotel recently underwent significant refurbishment.
Polizzi’s journey has not been without its challenges. After marrying Marcus Miller in 2007 following a lengthy 12-year engagement, the couple divorced in 2024, a transition that Polizzi has openly discussed. The emotional toll of her marriage breakdown coincided with her hotel venture, making her experiences at The Navigator Hotel particularly poignant.
Located in a town that was ranked as the UK’s worst seaside destination by Which? in 2025, The Navigator Hotel has faced its own set of hurdles. The hotel, which boasts 12 rooms, was purchased by Kathleen Lamb in September 2024. Lamb, who described her initial impressions of the hotel as “dark green and brown – it felt very unloved,” has been dedicated to revitalizing the space. “I called on Alex because I was getting a little bit out of my depth,” Lamb noted, indicating the collaborative effort to breathe new life into the establishment.
The recent episode of The Hotel Inspector featuring The Navigator Hotel aired on March 5, 2026, showcasing the transformations made under Lamb’s ownership. The restaurant’s new white and blue decor echoes the nearby sea, aiming to attract visitors despite the town’s less-than-stellar reputation. Following the refurbishment, the price of sea-view rooms increased from £110 to £135, reflecting the enhancements made.
As Polizzi continues to navigate her role in the hospitality sector, she remains aware of the broader implications of her work. “That’s so unfair! How can this be the worst seaside town?” Lamb expressed her frustration with the negative perception of Bognor Regis, highlighting the potential for change and growth within the community.
The airing of the episode is anticipated to be a pivotal moment for The Navigator Hotel, as it will test whether the exposure and recent renovations can translate into sustained visitor interest and stronger local trading. Polizzi’s insights and experiences will undoubtedly resonate with viewers, offering a glimpse into the realities of running a hotel amidst personal upheaval.
As the hospitality landscape continues to evolve, the stories of individuals like Polizzi and Lamb serve as reminders of the resilience required in the face of adversity. The journey of The Navigator Hotel is just beginning, and its future remains to be seen.
