Lloyds Banking Group revealed that a significant number of joint account holders may have had their transaction details exposed despite not logging into the app during the incident on March 12, 2023. The IT glitch potentially affected over 520,000 customers. This incident raises serious concerns about data security and customer privacy.
The glitch allowed users to see other people’s transactions, including charges and payments intended for strangers. Specifically, 80,508 joint account holders may have had their transaction details viewed by others. During the incident, 446,915 customers logged into the app.
Key statistics:
- Over 520,000 customers may have been affected by the data breach.
- 80,508 joint account holders potentially had their transaction details exposed.
- 107,937 customers clicked on transactions belonging to others.
Lloyds Banking Group attributed the incident to a software defect following an overnight IT update. However, they noted that they have not seen an increase in daily levels of fraud since the incident. This statement aims to reassure customers about their account security.
Since March 24, Lloyds has made compensation payments totaling £201,000 to 5,250 affected customers. Additionally, £62,000 in goodwill payments has been issued to 1,625 customers as a gesture of goodwill.
Customer reactions have varied. One Bank of Scotland customer reported seeing a payment they did not recognize before refreshing the screen and losing visibility of it. Another questioned why transactions appeared from London when they lived in Scotland.
Lloyds stated, “We also issued an alert on the app home screen to these 80,508 joint account holders, with a small number of exceptions based on particular customer circumstances.” The company has indicated that they will not make compensation payments based solely on this basis.
